Terms & Conditions
Welcome to Madar Building Materials. These Terms and Conditions ("Terms") govern all purchases made through our website, phone, email, or social media. By placing an order, you agree to these Terms. If you do not agree, please refrain from using our services.
- Madar Building Materials is registered in Saudi Arabia (CR No. 2051030458) and headquartered at PO Box 38, Prince Majed Street, Al Khobar.
- We reserve the right to update these Terms at any time without prior notice.
- You must be at least 18 years old and legally able to enter into contracts.
- If you create an account, you are responsible for keeping your credentials secure and for all activities under your account.
- Submitting an order constitutes an offer to purchase. We may accept or reject orders based on availability, pricing, or other concerns.
- Orders are confirmed via email or phone. Confirmed orders may still be canceled due to exceptional conditions.
- Prices are shown in Saudi Riyal (SAR) and include VAT unless stated otherwise.
- Delivery fees are calculated during checkout and added to the final amount.
- Payments must be made in full before dispatch using accepted methods (cards, bank transfer).
- We may cancel unpaid orders without notice.
- We deliver across Saudi Arabia with varying methods based on product characteristics:
- Products weighing less than 30kg: These items are shipped via third-party logistics providers. Delivery rates generally start at 20 SAR for up to 30kg. For multi-product orders, each additional kilogram will incur an extra charge of 1 SAR per KG.
- Large and Heavy Items: These items are shipped directly by our Madar Fleet of trucks. A minimum delivery charge of 50 SAR applies. The delivery cost is calculated based on the distance between the customer's location and the nearest Madar Warehouse, at a rate of 3 SAR per kilometer. If the calculated cost is less than 50 SAR, a flat 50 SAR charge will apply. If the calculated cost is greater than 50 SAR, the higher calculated amount will be charged. Delivery is limited to a maximum distance of 80 kilometers from our nearest warehouse.
- Mixed Orders: If an order includes both products shipped by logistics providers and items delivered by the Madar Fleet, the shipping rates for both methods will be combined.
- Estimated delivery times are 1 to 3 days for items shipped via Madar Fleet and within one week for items shipped via logistics providers.
- A customer signature is required upon receipt of all deliveries.
- You are responsible for providing accurate delivery information. Risk of loss or damage to products passes to you upon delivery.
- You may return items within 3 days of receipt. Items must be unused and in original packaging.
- Refunds are issued within 7 days after inspection of returned items.
- Faulty or damaged goods must be reported within 48 hours to qualify for a full refund.
- Damaged Shipments: If a shipment arrives damaged, the customer has the right to refuse the shipment and return it with the same delivery truck. If the customer accepts a damaged shipment and later wishes to return it, the original shipping fees will not be refunded. The customer will then be responsible for returning the item to our store or paying additional shipping fees for us to collect it.
- Some categories may be non-refundable unless defective (e.g., custom cut items).
All website content, including text, images, logos, and designs, is the property of Madar Building Materials or its licensors. Reuse or reproduction without permission is strictly prohibited.
- We are not liable for indirect or incidental damages related to website usage or product defects.
- Our total liability is limited to the amount paid for the products in question.
These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes will be subject to the exclusive jurisdiction of Saudi courts.
Questions about these Terms?
Our legal and sales teams are ready to clarify any questions or provide additional support. Reach out for clarification or business inquiries.
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