Privacy Notice

• Identity Data: Name, email, mobile number, address.
• Account & Purchase Data: Order history, delivery preferences.
• Technical Data: Device type, browser, IP address.
• Cookies & Tracking Data: Usage patterns, preferences.
• Location Data: If you share your delivery location with us.
• Sensitive Data: We do not process sensitive data (e.g. biometric, health, religious) unless legally permitted and with explicit consent.
• Children’s Data: Our services are not intended for individuals under 18. If we process a minor’s data, guardian consent is required.

We process your data to:

• Fulfill orders and provide delivery services (Contractual Necessity)
• Send account notifications or updates (Consent)
• Improve our website and services (Legitimate Interest)
• Comply with legal obligations such as invoicing or tax reporting (Legal Obligation)

We only collect data that is necessary and relevant to the purpose for which it is processed.

You have the right to:

• Access your personal data.
• Request corrections or updates.
• Withdraw your consent at any time by contacting us via our Contact Page.
• Request deletion of your data when no longer necessary.
• Request a copy of your personal data.
• File a complaint with SDAIA if you believe your rights are violated.

We may share your data with:

• Service providers (e.g. payment processors, logistics partners)
• Government bodies when legally required

We may transfer your data outside Saudi Arabia only when the destination has adequate protection levels. We do not disclose personal data when it may harm individuals or the Kingdom's interests (per Article 16).

• We retain your data only as long as necessary for legal or operational needs.
• We use encryption, firewalls, and secure storage to protect your data.
• If a breach occurs that affects your rights, we will notify you and the relevant authority (SDAIA).